This privacy policy explains how Vanygo collects, uses, and protects your personal data when you browse our website, contact us, or submit a request (e.g., a quote, information, or an order).

1) Éditeur du site et responsable du traitement
Le site est édité par : Vanygo – NIF : 4019491369 – Registre de commerce : RCS Antalaha 2025A0081 – Tel : +261320551428. Dans le cadre de l’utilisation du site, Vanygo agit en qualité de responsable du traitement des données personnelles collectées et traitées via le site.

2) Personal data concerned
When you use our website, certain data may be processed.
If you contact us, we may process the information you choose to share with us, such as your first and last name, your company, your email address, your phone number, as well as the content of your message. This data helps us understand your request and respond to it.
If you submit a business inquiry (e.g., a quote request) or place an order (if this feature is available on the website), we may also process the data necessary to manage the relationship and provide the service, including information related to invoicing, processing, and delivery.
Finally, when browsing the site, technical data may be collected or generated automatically, such as your IP address, browser type, device type, log information, and certain security-related events. This data is mainly used to ensure proper website operation and protect against abusive use.

3) Purposes of processing
We process your data in order to respond to your requests and manage our communications. This includes information requests, quote requests, and any communication initiated through the website.
Where applicable, we also process the data necessary to manage an order, handle invoicing, organize preparation and delivery, and process after-sales service requests.
We may also process certain data to ensure website security, prevent fraud, detect abnormal behavior, and maintain an appropriate level of protection.
Finally, depending on the website’s configuration and enabled features, some data may be used to improve the user experience (e.g., performance, stability, traffic analysis), in compliance with applicable rules.

4) Legal basis
Depending on the situation, processing is based on the performance of a contract or pre-contractual measures (for example, handling a request or an order), on legal obligations (for example, certain invoicing/accounting requirements where applicable), on legitimate interest (for example, website security and service improvement), or on your consent where required (for example, certain cookies/trackers).

5) Recipients and data sharing
Your data is primarily intended for Vanygo, in order to process your requests and ensure the proper operation of the website.
It may also be accessible to technical service providers involved in hosting, maintenance, or website operations, only to the extent necessary to perform their services. If an order involves payment or delivery, the strictly necessary data may be shared with the relevant providers solely to enable payment and/or delivery.
We do not sell your personal data.

6) International transfers
Depending on your location and the tools used to operate the website, your data may be processed outside your country of residence. When this occurs, we implement reasonable measures to ensure an appropriate level of protection consistent with applicable requirements.

7) Retention periods
We retain your data for a limited period, proportionate to the purposes described.
Data related to a contact request, inquiry, or quote are kept for as long as necessary to process it, and may then be retained for a limited period to ensure follow-up and continuity of communication.
Order-related data, where applicable, are retained for the time necessary to fulfill and manage the relationship, then archived in accordance with applicable legal obligations (especially invoicing and accounting requirements where relevant).
Technical and security data are retained for generally short periods, appropriate to protection, operations, and incident prevention needs.

8) Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. Despite these efforts, no system can provide absolute security, and we improve our practices whenever necessary.

9) Your rights
Depending on applicable regulations, you may request access to your data, correction of inaccurate information, deletion of certain data, restriction of or objection to certain processing, and, in some cases, data portability.
To exercise your rights, you can contact us via the website contact form, clearly stating “Personal data” as the subject and specifying your request. In case of reasonable doubt about the requester’s identity, verification may be required to protect your data.

10) Cookies
The website may use cookies that are necessary for its operation, in particular to ensure security, session management, and certain technical features.
Depending on the website configuration, analytics cookies or other trackers may also be used. Where required by law, your consent is requested via a cookie banner, and you can change your choices at any time. You can also manage certain cookies through your browser settings.

11) Policy updates
We may update this policy to reflect legal, technical, or operational changes. The update date shown at the top of the page indicates when the latest version was published.